This guide will teach you how to mass transfer all the cases that a user has to another user. For example, if a user leaves your company and you want to transfer all their cases to another user.
How to Mass Transfer Cases when a User Leaves the Company
Click Setup
Then Branches & Employees
Then click Edit against the person you want to transfer the cases from
Then Delete Employee
You will then be asked who to assign all of the cases to:
When you click Delete User then the cases will transfer to that person.
