In this guide we’ll look at setting up default folders to appear on created cases on Hoowla. These are derived from tags, by adding these to the workflows we can have folders ready to go when the case is created.
How can I do this in Hoowla?
Start by going to setup,
Then click on workflows,
Pick the workflow you want to add folders to and press edit,
Scroll to the bottom and press add tags,
When you’re done press save,
Now when you create a case using this workflow your folders will be there. For more information about adding tags into Hoowla click here.