This guide will teach you how to mass transfer all the cases that a user has to another user. For example, if a user leaves your company and you want to transfer all their cases to another user.


How to Mass Transfer Cases when a User Leaves the Company

Click Setup

Then Branches & Employees


Then click Edit against the person you want to transfer the cases from

Then Delete Employee


You will then be asked who to assign all of the cases to:

When you click Delete User then the cases will transfer to that person.