This guide will look at how you can place a case on hold (abeyance) and also how to remove it from being on hold.
When a case is on hold this will mean
- the case will not show up in the case list (unless the On Hold filter is clicked)
- the case will not appear when running reports (active cases etc)
- a notification will appear at the top of the case page informing users that the case is on hold
HOW TO PLACE A CASE ON HOLD (ABEYANCE)
Click on Cases
Then click on the case that you would like to place on hold:
Then scroll down and click on Change Case Status
Then on the popup click on the dropdown and choose The case is on hold
You can, optionally, place a message in the box:
You can choose to be directed to a copy of the case by ticking the box:
Click on Update Status when you are ready:
You will then be returned to the case view screen:
To learn how to find a case that is on hold then click here.
To learn how to remove a case from being on hold then click here.